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FAQs

Order & Billing

What is the difference between “Add to Cart” and “Add to Quote”?
“Add to Quote” applies to customizable products, the price depends on the selected material, size, color, configurations, etc. You may add the items to the “Add to Quote” list and submit with your details to request for a quotation or consultation from our sales team. Please note that you are required to sign in to request for items quote.
“Add to Cart” applies to standard products with a fixed price. You may purchase these items directly online.

How can I make changes to my order?

You can make changes to your order by reaching out to our Customer Service Team at ecommerce@amoffice.com.my or via WhatsApp. The following changes can be made to your order:
Item Edit – Request for an item size / color / model change
Delivery Details Change – Request to have your delivery address or contact edited
Important Note: Changes request subjects to availability. Please be advised that once your order is packed and ready to be delivered, we are unable to make changes to your order.

How do I know if my order was placed successfully?

You will receive an order confirmation email from us. If you have made a payment but not received the payment confirmation, please reach out to our Customer Service Team at ecommerce@amoffice.com.my or via WhatsApp.

Payment Methods

We accept payment by local direct bank transfer, Visa and Mastercard. Order placed will only be processed on working day (Monday to Friday) excluding Public Holidays.

Invoice / Payment Receipt

Invoice can be provided upon delivery complete via email. Kindly fill up the billing details during check out process, otherwise the order will be billed under the recipient details. No changes will be allowed once the delivery has been processed.

Delivery Time

The estimated delivery timeframe is in working day (Monday to Saturday) excluding Public Holidays. Our standard delivery time (Klang Valley) for furniture in stock is 7-10 working days and 10 – 14 working days for customised furniture. Please note this delivery timeframe may vary due to high demand, occasionally resulting in delayed shipment. You will be advised of an approximate time of arrival one day before and on the day of delivery. Should a delay occur you would be contacted immediately.

Delivery Charges

Below charges apply for delivery within selected Klang Valley & Johor Bahru areas. Presently, our delivery truck is available only within Peninsular Malaysia (Please fill in your postcode at the “Cart” page to calculate your delivery fee). Additional charges may apply to out of Klang Valley areas. Please reach out to our Customer Service Team at ecommerce@amoffice.com.my or via WhatsApp if you require further assistance.

Area Cover Product Cover Purchase Amount Delivery Charges
Selected Klang Valley Normal product, offer product, offer + normal product RM200 and above FREE
Below RM200 RM45
Area Cover Product Cover Purchase Amount Delivery Charges
Out of Klang Valley
Banting Klang, Kajang, Mahkota,

Rawang, Bukit Beruntung, Putrajaya,

Cyberjaya, Sepang, KLIA

Normal product, offer product, offer + normal product Any RM40
Semenyih RM120
Kuala Selangor, Tanjong Karang,

Sekinchan, Sabak Bernam,

Tanjong Sepat

RM300

Delivery & Assembly

Our in-house truck delivery includes unpacking, assembly and the removal of packaging materials. Otherwise stated, our outsourced logistic partner will deliver the furniture right to your door-step only.

Return & Refund Policy

All goods sold are final sale, except for manufacturing defects. Customers are responsible to check the goods upon receiving. If you believe the product is not in good condition, please notify us within 24 hours of receiving the goods. Please note that product may vary slightly from images and all measurements are subject to change without prior notice. For outstation order, please contact us for more information.

Warranty

Most of our products carry a limited warranty against defects in materials and workmanship for a specific period from the date of purchase. Warranty period will be stated clearly in the product page. Service and handling charges may applied for outstation order. Please contact us for more information.
Warranty Period
Please refer to the product descriptions of the model for the warranty period.
What is covered?
AM Office warrants that all new products are free from defects in manufacturing for a period of time (based on the model warranty period) from date of purchase.
What is not covered?
The warranty does not cover defects or malfunction caused by misuse, normal wear & tear, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. It doesn’t cover cosmetic or incidental damages. Also, the warranty will not apply to damage caused by unauthorized alteration, modification or repair of the product.

Replacement & Repair Service

1) Duration for repairs or replacement varies according to each model.
2) Service charge of RM45 will be charged to the customer, if the date of purchase is over 3 months.
3) Product will be sent back to headquarter if it can’t be fixed or replaced on the spot.
4) Replacement parts subject to availability.
5) Additional charges may apply to out of Klang Valley areas.
How to claim?
Please provide the sales order number together with the proof of evidence (images/videos) and email to ecommerce@amoffice.com.my
Should you require more assistance, please reach out to our friendly Customer Experience team here for us to assist you better.