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Warranty Terms & Conditions – Chairs

This is your personal warranty from AM-OFFICE SYSTEM SDN BHD. It applies only to you bought through our official online stores and offline showrooms. Do not remove any sticker and label underneath as it can help us to track your order. If we cannot determine the authenticity or original condition of products sold through channels outside of our online shops or showrooms, we regretfully won’t be able to provide warranty support for those products. This warranty applies, subject to the terms and conditions listed in this Chair Limited Warranty.

Note: The product life will be affected by user size / weight, product use, care and maintenance, environment and other factors which will result in a reduction of the warranty in proportion to the increased usage. All warranty is against manufacturing defect and applicable to standard model and specification only.

Warranty coverage

We warrant the following:

  • The Product you bought will match the descriptions we gave you when you contacted us, or through our online stores or showrooms;
  • The Product will be of satisfactory quality; and
  • The Product will fit your particular purpose if we promised that the Product would meet a need you told us about, based on our records.

 

Products Warranty Period Terms
Chairs: Mechanism, Gaslift, Chairbase, Castors Depend on products Subject to availability
Chairs: Headrest, Armrest Selected products Subject to availability

Understanding office chair parts

Understanding office chair parts

Warranty period for office chairs

Only specific parts of the chair as mentioned above will be covered under the Chair Limited Warranty. Our warranty starts from the date you received your Product. Your date of invoice will be the date shown on our delivery records for your order.

 

Chair Categories Products Model Codes Parts Warranty Period
Ergonomic Ergohuman (Mesh & Leather) ERGO/EHS/EH, ERGO/EHS/BL, ERGO/EHS/WH, ERGO/EHS/L Mechanism, Gaslift, Chairbase, Castors 5 Years
Headrest, Armrest 2 Years
Pofit POFIT/ZB/BLACK, POFIT/ZB/WHITE Mechanism, Gaslift, Chairbase, Castors 5 Years
Headrest, Armrest 2 Years
BOP A1 BOP/A1/GREY Mechanism, Gaslift, Chairbase, Castors 5 Years
Armrest 2 Years
TL62 TL/62/BLK, TL62/GREY Mechanism, Gaslift, Chairbase, Castors 5 Years
Headrest, Armrest 2 Years
TL66 TL66 Mechanism, Gaslift, Chairbase, Castors 5 Years
Armrest 2 Years
JLY2143 JLY2143 Mechanism, Gaslift, Chairbase, Castors 3 Years
Headrest, Armrest 1 Year
Fennel FNL/H Mechanism, Gaslift, Chairbase, Castors 2 Years
Headrest, Armrest 1 Year
PI/07 PI/07/Plus Mechanism, Gaslift, Chairbase, Castors 3 Years
Headrest, Armrest 1 Year
Highback Chair Kingsley JLY1202/HL/BROWN Mechanism, Gaslift, Chairbase, Castors 5 Years
JLY1001 JLY1001 Mechanism, Gaslift, Chairbase, Castors 5 Years
Neva NEVA/CS/H Mechanism, Gaslift, Chairbase, Castors 3 Years
Armrest 1 Year
Brandon BR11/CS/H, BR11/CS/HR Mechanism, Gaslift, Chairbase, Castors 3 Years
Nova NOVA/11/CS/H Mechanism, Gaslift, Chairbase, Castors 3 Years
XG4553 OI/XG/4553/BLK, OI/XG/4553/GREY Mechanism, Gaslift, Chairbase, Castors 1 Year
Headrest, Armrest 1 Year
JC10 OI/JC10/1 Mechanism, Gaslift, Chairbase, Castors 1 Year
JC11 OI/JC11/1 Mechanism, Gaslift, Chairbase, Castors 1 Year
XG418 OI/XG/418/1 Mechanism, Gaslift, Chairbase, Castors 1 Year
AM115 AM115/H Mechanism, Gaslift, Chairbase, Castors 1 Year
Headrest, Armrest 1 Year
Mediumback Chair Retro YC/55/BLK, YC/55/BLUE, YC/55/GREEN, YC/55/RED Mechanism, Gaslift, Chairbase, Castors 3 Years
TL90 TL90 Mechanism, Gaslift, Chairbase, Castors 5 Years
Armrest 2 Years
XG06 XG06 Mechanism, Gaslift, Chairbase, Castors 5 Years
XG09 XG/09/RED, XG/09/BLK, XG/09/GREY Mechanism, Gaslift, Chairbase, Castors 3 Years
Neva NEVA/CS/M Mechanism, Gaslift, Chairbase, Castors 3 Years
Armrest 1 Year
Brandon BR11/CS/M Mechanism, Gaslift, Chairbase, Castors 3 Years
Nova NOVA/11/CS/M Mechanism, Gaslift, Chairbase, Castors 3 Years
AM115 AM115/M Mechanism, Gaslift, Chairbase, Castors 1 Year
Armrest 1 Year
Lowback Chair XG4402 OI/XG/4402/BLUE, OI/XG/4402/BLK, OI/XG/4402/GREY Mechanism, Gaslift, Chairbase, Castors 1 Year
XG8826 XG8826 Mechanism, Gaslift, Chairbase, Castors 1 Year
JC10 OI/JC10/2 Mechanism, Gaslift, Chairbase, Castors 1 Year
JC11 OI/JC11/2 Mechanism, Gaslift, Chairbase, Castors 1 Year
Neva NEVA/CS/L Mechanism, Gaslift, Chairbase, Castors 3 Years
Armrest 1 Year
Brandon BR11/CS/L Mechanism, Gaslift, Chairbase, Castors 3 Years
Nova NOVA/11/CS/L Mechanism, Gaslift, Chairbase, Castors 3 Years
Eco Typist PI/ECO/FA Mechanism, Gaslift, Chairbase, Castors No Warranty
Visitor Chair BJ086 OI/BJ086/BLK No Warranty
Training Chair BJ701 BJ/701/BLK No Warranty

What is NOT covered?

AM Office’s warranty does not extend to:

  • Damage resulting from normal wear and tear, or due to the aging of materials
  • Aesthetic defects and minor deviations of the Products from images posted in the Stores or due to naturally occurring variations in the materials used or manual assembly of Products
  • Damage resulting from exposure to unusual conditions e.g. chemical issues
  • Damage resulting from natural reaction e.g. Oxidation, decomposition
  • Damage resulting from a collision with any object
  • Damage resulting from failure to apply, install or maintain products according manufacturer instructions and guidelines
  • Damage caused by accident or natural disaster such as fire, terrorist attack, flooding, sand, dirt, windstorm, hail, earthquake and etc
  • Damage resulting from improper use and used for purpose others than those originally intended
  • Damage caused by rust or corrosion
  • Misuse, abuse, or accident (including without limitation, use of product in extreme environment conditions)
  • Alteration or modification or product
  • Customer’s own material or customer-supplied item
  • Marks, scars, or wrinkles occurring naturally in leather
  • The color fastness or the matching of colors of textiles including an exact match to cutting, samples, or to swatch charts
  • Changes in surface finishes due to aging or exposure to light
  • Pilling of textiles
  • Foreign objects abrading upholstery materials over time

How to claim the Warranty?

Begin by checking with the AM Office Customer Service or Showroom where you purchased your product to determine if it’s still under warranty and eligible for replacement or repair. Please note that you must submit the original sales receipt of your product to verify eligibility for warranty service

If your product is still under warranty, you’ll need to provide the following information:

A clear picture of the sales order receipt/ invoice & a manufacturing label which is placed under the chair seat. If the document or label is missing or torn, the place of purchase should assist you with identifying the following required information:

  • A valid sales order number
  • Billing Name (only for registered billing company customers)

A description of the issue and a photograph which clearly identifies the product as well as the issue. If a close-up image is needed to clearly show the area of concern, please send two images. When appropriate, a video may be requested (i.e. squeak or unusual movement).

The manufacturing label is placed under the chair seat. Please do not remove it or the warranty will be voided.

Is repair free with Warranty?

Please note that warranty claim / replacement / repair covers for the products or parts only. It doesn’t include service or transportation charges. The reported faulty parts must be returned in order for an exchange / repair.

The warranty claim procedures depends on the location as below:

Selected Klang Valley Areas:

  • Service / Transportation charges will be waived for purchase less than 3 months.
  • RM45 charges apply to onsite services(door-to-door) for selected Klang Valley customers. The product will be sent back to HQ for repair or replacement if it involves more technical process.
  • Service fee of RM45 will be charged to the first chair, and RM30 service fee is charged to the following chairs regardless of the warranty period.
  • Customer may also opt for self service by dropping the product at the nearest showroom for replacement or repair.

Out of selected Klang Valley Areas:

  • The transportation charges depend on location, ranging from RM40-RM800 per trip if one require an onsite services.
  • Courier services option is available at a charge. Customer may also arrange for own transportation arrangement.

Please note that AM Office is not liable for any mishandling issues by the third party logistic provider.

Where to claim the Warranty?

Sungai Buloh Showroom

13-G/1 & 15-G/1, Block D, Megamas Business Centre, Jln Gelen J U19/J, 47000 Sg Buloh, Selangor

Phone: +6 03 6140 9215
Fax: +6 03 6140 9214
Email: sales.sgbuloh@amoffice.com.my

 

SS2 Showroom

No.8, Jalan SS2/66, 47300 Petaling Jaya, Selangor.

Phone: +6 03 7874 5720
Fax: +6 03 7877 4266
Email: sales.ss2@amoffice.com.my

 

LDP Showroom

Unit 16-17, 1st Floor, LDP Promotions, Lot 9, Jalan SS8/1, 47301 Petaling Jaya, Selangor

Phone: +6 03 7877 5050
Fax: +6 03 7877 7728
Email: sales.ldp@amoffice.com.my

 

Puchong Showroom

No.15, Jalan Kenari 5, Bandar Puchong Jaya, 47100 Puchong, Selangor

Phone: +6 03 8070 7875
Fax: +6 03 8070 7876
Email: sales.puchong@amoffice.com.my

 

Klang Showroom

67G – 69G, Jalan Mahogani 5, Bandar Botanik, 41200 Klang, Selangor

Phone: +6 03 3324 3381
Fax: +6 03 3324 3382
Email: sales.klang@amoffice.com.my

 

Old Klang Road Showroom

Unit 13G & 13M, Medan Klang Lama 28, Jalan Kelang Lama, 58000 Kuala Lumpur

Phone: +6 03 7772 9993
Fax: +6 03 7772 9993
Email: sales.oldklangrd@amoffice.com.my

 

Sungai Besi (Dunia Perabot) Showroom

F6A & C6A, Lot 6867, Berhampuran Lebuhraya KL-Seremban, Off Jalan Sg Besi, 57100 Kuala Lumpur

Phone: +6 03 9058 2166
Fax: +6 03 9058 2166
Email: sales.sgbesi@amoffice.com.my

Safety Guidelines

Office chair can often lead to serious injury or damage to the chair itself if it’s not appropriate use, so chair safety in the workplace should not be overlooked. Always look out for possible risk of injuries when you are sitting on your chair. Improper use or abuse of office chair can create damage over time and your warranty claim may be denied.

AM Office will not be liable for any discomfort or health related issues after usage of our products, unless product is defect and malfunctions under warranty. We encourage our buyers to read the reviews and study the product before making the purchase, or visit our offline showrooms to test the products.

 

Do not sit at the tip of the chair. Do not lean until you lose your balance. Do not sit on the armrest. Do not stand on the seat.
Do not put you legs near the base while you you move the chair. Do not use the chair for other purposes. Do not put your hands into any moving parts.

Safety Guidelines

Office chair can often lead to serious injury or damage to the chair itself if it’s not appropriate use, so chair safety in the workplace should not be overlooked. Always look out for possible risk of injuries when you are sitting on your chair. Improper use or abuse of office chair can create damage over time and your warranty claim may be denied.

AM Office will not be liable for any discomfort or health related issues after usage of our products, unless product is defect and malfunctions under warranty. We encourage our buyers to read the reviews and study the product before making the purchase, or visit our offline showrooms to test the products.

 

Do not sit at the tip of the chair.
Do not lean until you lose your balance.
Do not put you legs near the base while you you move the chair.
Do not sit on the armrest.
Do not use the chair for other purposes.
Do not put your hands into any moving parts.
Do not stand on the seat.

Return & Refund Policy

All goods sold are final sales, they are not refundable and exchangeable. Customers are responsible to check the goods upon receiving. For manufacturing defects. If you believe the product is not in good condition, please notify us upon receiving the goods. Please note that the product may vary slightly from images and all measurements are subject to change without prior notice.

Disclaimer of Warranties

AM-OFFICE SYSTEM SDN BHD does not make nor is it responsible for any warranties of any kind, either expressed or implied, including but not limited to implied warranties or merchantability and fitness for a particular purpose. No other express warranty has been made or will be made on behalf of AM-OFFICE SYSTEM SDN BHD with respect to the furniture and its parts, or the operation, repair, or replacement of the furniture and its parts. Furthermore, no representative of AM-OFFICE SYSTEM SDN BHD or its distributors or retailers is authorized to make any changes or modifications to these limited warranties. AM-OFFICE SYSTEM SDN BHD shall not be liable for any economic or monetary loss whatsoever, nor for any incidental or consequential costs, nor for any expenses and damages incurred by the purchaser as a result of any claim made against AM-OFFICE SYSTEM SDN BHD in connection with this sale. In the event that any of the warranty disclaimers made above are held to be invalid, the purchaser’s sole and exclusive remedy shall be repair or replacement, at AM-OFFICE SYSTEM SDN BHD’s option, of defective products.