FAQ
Online Series:
Our Online series features a selection of products available directly on our website for purchase.Customers can easily browse, select, and purchase these products from the comfort of their home or office, enjoying the convenience of direct delivery and online support.
Offline Series:
The Offline series includes a curated selection of products that require a more personalized approach. Due to the need for detailed layout planning, size adjustments, and configuration, these items are exclusively available through our offline branches.
You have the flexibility to modify your order by contacting our Customer Service Team at ecommerce@amoffice.com.my or through WhatsApp. You may request the following adjustments to your order:
- Item Edit: If you need to change the size, color, or model of an item, we're here to help.
- Delivery Details Change: Should you need to update your delivery address or contact information, just let us know.
Important Note: Please keep in mind that all change requests are subject to item availability. We kindly inform you
that once your order is packed and prepared for delivery, we will no longer be able to make any adjustments to it.
Upon completing your order, you will receive a confirmation email from us. In the event that you have completed payment but have not yet received a confirmation, please do not hesitate to contact our Customer Service Team at ecommerce@amoffice.com.my or reach out via WhatsApp for assistance.
We accept payment by local direct bank transfer, Visa and Mastercard. Order placed will only be processed on working day (Monday to Friday) excluding Public Holidays.
An invoice will be sent to you via email upon the completion of your delivery. Please ensure to fill in your billing details accurately during the checkout process. If not specified, billing will default to the recipient's details. No changes can be made to the billing information once the delivery process has commenced.
Our delivery schedule operates from Monday to Saturday, excluding public holidays. For in-stock furniture within the Klang Valley, we aim for a delivery timeframe of 7-10 working days, while customised furniture may take approximately 10-14 working days. Please be aware that these timelines can be subject to change due to high demand or unforeseen delays, which may occasionally prolong shipment times. We will provide you with an estimated delivery date one day prior to, and on the day of, delivery. In the event of any delays, you will be promptly informed.
It's important to note that our delivery services may be impacted during the Full Movement Control Order (FMCO), and we cannot guarantee delivery timelines during this period. We encourage you to chat with us for the most current information before making your purchase.
To know more details
Our chairs carry a limited warranty against defects in certain parts and workmanship for a specific period from the date of purchase. Delivery, Service and handling charges may applied, subject for availability. Please refer to “Warranty Terms & Conditions – Chairs” for more information.
1) Duration for repairs or replacement varies according to each model.
2) Service charge of RM45 will be charged to the customer, if the date of purchase is over 3 months.
3) Product will be sent back to headquarter if it can’t be fixed or replaced on the spot.
4) Replacement parts subject to availability.
5) Additional charges may apply to out of Klang Valley areas.
How to claim?
Please provide the sales order number together with the proof of evidence (images/videos) and email to ecommerce@amoffice.com.my Should you require more assistance, please reach out to our friendly Customer Experience team here for us to assist you better.
